On 2 November, the opening ceremony of the new HayPass office in Gyumri took place with the participation of Minister of Internal Affairs of the Republic of Armenia Arpine Sargsyan. The event was also attended by Shirak Governor Davit Arushanyan.

Nelly Davtyan, Head of the Migration and Citizenship Service of the Ministry of Internal Affairs, and Régis Bouchier, Head of HayPass, cut the ceremonial ribbon, officially marking the opening of the office.

Régis Bouchier presented the services provided, the facilities and conditions provided for serving citizens, and the solutions ensuring data security.

The attendees toured the office, familiarised themselves with the procedures for collecting biometric data and issuing documents, spoke with the staff and wished them every success in their work.

The newly opened office has already welcomed its first visitors.

On 2 November, a total of 12 HayPass offices became operational in the regions of the Republic of Armenia, making services for the issuance of new biometric documents more accessible to citizens.

The new service culture is built on data accuracy and security, clear and simplified procedures, and a citizen-centred approach that prioritises convenience.