Coat of arms of the Republic of Armenia
Ministry of the RA

Emergency Call Management

112 Operational Management Center receives, registers, classifies, and forwards emergency calls received from citizens to the relevant competent authorities, ensuring a prompt and effective response.

Emergency Call Management Functions

receives, registers, classifies, and processes emergency calls;
forwards emergency calls to the relevant services in accordance with their respective areas of responsibility;
coordinates an emergency response, where necessary;
assesses the needs of the caller and provides professional counselling, including psychological counselling where necessary;
receives and processes calls of an informational nature;
receives and analyses telephone calls concerning the activities of the Ministry or its employees that do not constitute emergency calls;
provides callers with professional advice;
takes measures to address the issues raised.

Legal Basis
The activities are carried out in accordance with the procedure established by the legislation of the Republic of Armenia and internal legal acts.

How to Contact

Emergency calls concerning offences, emergencies, and incidents are received:

by calling 112;
through other communication and messaging systems.

Statute of the “112 Operational Management Center” of the Ministry of Internal Affairs of the Republic of Armenia