Dear citizens,

We continue to answer your questions about the new biometric passports and identity cards.

How much do the new documents cost, and how were the fees set?

A new biometric passport costs AMD 28,650, and an identity card costs AMD 5,950.

The fees were set through an open international tender. The company that submitted the lowest-priced bid was selected. The state added no markup, so citizens pay the cost of producing the documents.

Do I need a passport if I am not planning to travel abroad?

No. If you are not planning to travel abroad, you can apply for just an identity card, which costs AMD 5,950.

When can I collect my new document?

You can collect your document on the 14th working day after providing your biometric data. HayPass will let you know in advance when you can collect it.

We are also working with our partners to introduce an expedited service so that you can obtain your document sooner if needed. We will announce the launch date and the terms of the service in advance.

Will low-income families be eligible for discounts or other support?

Yes, support is planned. The Government plans to introduce a scheme under which the state would cover all or part of the document fees for certain groups.

We will share further details on who will be eligible and when the support will become available.

Please keep sending us your questions. We will continue to answer them in clear, simple terms.