Dear citizens,

We continue to answer your most frequently asked questions about the new biometric document system.

Can I access other services at HayPass offices?

No. HayPass offices only accept applications for new biometric passports and identity cards.

For other services, such as residence registration and citizenship applications, you can continue to visit the offices of the Migration and Citizenship Service. The former passport offices remain open as branches of the Service.

Can I apply at a HayPass office in Yerevan if I live in another region?

Yes. You can book an appointment and obtain your new biometric documents at any HayPass office that is convenient for you, regardless of where you live or are registered.

How can I obtain a new biometric passport without travelling to Armenia?

Together with our partners, we informed the public in advance that passport issuance at Armenia’s diplomatic missions abroad would be temporarily suspended while the infrastructure needed to launch the new biometric system is put in place.

We are working with our partners to make the service available abroad as soon as possible. We currently estimate that it will be available within two to four months. We will announce the exact timing separately.

Please keep sending us your questions. We will continue to answer them as clearly and simply as possible.