On 4 November, the Ministry of Internal Affairs held a press conference on the launch of the new-generation biometric system and the arrangements for issuing biometric documents.

Nelly Davtyan, Head of the Ministry’s Migration and Citizenship Service, and Régis Bouchier, Chief Executive Officer of HayPass, outlined the work underway to introduce the new system. They explained the procedures for issuing biometric documents, how citizens can pre-register, and how services are organised.

The speakers discussed the aims of the new system, including improving the quality and accessibility of services for citizens, making service delivery more efficient, and using modern technology.

The press conference also covered queue management, how to prevent and address problems during service delivery, how to resolve technical issues, and measures to protect personal data and ensure information security.

The speakers answered journalists’ questions about the launch of the system, the procedures for issuing biometric documents, and how services are organised for citizens.